Frequently Asked Questions

What do you do?

My tap is leaking or has fallen off, what do I do?

What do I do if I have no hot water?

We handle all plumbing maintenance, repairs, replacements and installation. Check out our plumbing services page for a complete list.

What do I do if I have no hot water?

My tap is leaking or has fallen off, what do I do?

What do I do if I have no hot water?

If you have a gas hot water system, check to see whether your other gas appliances are still working. Once you’ve checked, give us a call on 0404 533 795 and we’ll help you work through the problem or send someone out to your property right away.

My tap is leaking or has fallen off, what do I do?

Turn the water off at the stop valve in the cupboard below, or at the mains (normally located at the front of the house). Once you’ve done that, call 0404 533 795 right away.

My toilet keeps running, how do I stop it?

What happens if I am not happy with the work?

My tap is leaking or has fallen off, what do I do?

Turn off the isolation tap next to the toilet (turn clockwise to ‘off’). If this fails, turn the water off at the mains, and call us on 0404 533 795 .

I can smell gas, what should I do?

What happens if I am not happy with the work?

Call us straight away – turn off the gas at your gas meter or cylinder, Turn off all appliances (including electrical) and pilot lights, Open all doors and windows for ventilation – only if safe to do so and extinguish all naked flames (do not smoke).

What happens if I am not happy with the work?

We are very proud of the service and work we provide at Coleby Plumbing and customer feedback is important to us. If you have any concerns or queries, please give us a call at your convenience.